Everything you need to know


Location map and distances: Where is...?

Plan your journey and various distances directly via our arrival page.

Is the summer card/guest card included?

Yes, the summer card is included. You can find all further information here.

Information on hikes, guided tours and attractions:

You can find all information on this on the page of our tourism association.

Where can sports equipment be rented?

You can find everything about ski rental and sports equipment at our partner Bündl Sports at www.bruendl.at.

Can ski passes be purchased at the reception?

Ski passes can be purchased directly at the reception. The current ski pass prices apply!

Are there any discounts or cooperations with sports shops and ski schools?

All reductions can be found in the Alpin Gold Card flyer, which you will receive upon arrival.

What will the weather be like in the next few days?

Sunny or snowfall? Click here for the current weather for Zell am See.

Is there a car rental service nearby?

The nearest car rental: Rent a Car.

Questions regarding the hotel

How long is the reception open?

7:00am - 09:00pm.

Informations on Check In & Check Out:

Check In: 4pm - 8pm
Check Out: 8am - 10am
Early arrival: Subject to availability on the day of arrival. Consultation with the reception is required!
Late arrival: Arrival after 8pm is no problem, please inform us in advance!
Late Check Out: Depending on availability on the day of departure. Consultation with the reception is required!

Is it possible to leave luggage before arrival or after departure?

Consultation with the reception required!

Informations on breakfast:

Breakfast buffet: 7am - 10.30am
External guests are welcome on request and depending on availability. Please contact our reception.

Informations on dinner:

Dinner: 5.30pm - 9pm.
Our half board includes a 4 course menu.
External guests are welcome on request and depending on availability. Please contact our reception for this.

How long is the restaurant open?
Opening hours restaurant: 14am - 9 pm
Opening bar: 12 am - 11pm
External guests are welcome on request and depending on availability. Please contact our reception.

Is there room service available?

Yes, it´s available between 2pm - 9.30 pm!

Do I have to declare food intolerances or special diets?

We kindly ask you to inform us directly at the time of booking about special diets or food intolerances.

Are there parking facilities at the hotel?

Parking spaces are available free of charge.

Is there an e-charging station

Yes, you are welcome to use them free of charge.

Are dogs allowed?

Dogs are allowed only on request and only in selected rooms/suites. Surcharge € 25,00 per day.

Is there a spa?

Opening hours
Swimming pool: 7am - 8pm
Sauna: 2:00 pm - 8:00pm

Our wellness area includes:

  • Pool
  • Relaxation room
  • Finnish sauna
  • Herbal sauna
  • 2 infrared seats
  • Sunbathing lawn

Towels and bathrobes are provided for you in your room. Our wellness area can be used exclusively on request and only according to availability also before check in & after check out.


Is there a gym?

The gym with cardio and strength equipment is available free of charge. Opening hours: 7am - 9pm.

Are external guests allowed in the SPA?

External guests are welcome on request and depending on availability.

Is a ski room available to story ski equipment?

Our heated ski room is at your disposal free of charge.

Can bikes be stored at the hotel?

No, there is no bike room in the hotel.

Is there a washer and a dryer in the hotel?

Washing machines and dryers are available on site free of charge. Tabs for the washing machine can be purchased at the reception for € 2,00. An iron is also available for your use.

Questions regarding the room/ suite

What is available in my room/suite?

Wi-Fi, Nespresso coffee machine, bathrobes, towels, bed linen (allergy bed linen on request), hairdryer, Rituals care products. Kitchen: fully equipped with pots, crockery, cutlery. (no spices, etc.).


Is there a daily cleaning service?

Yes, your room will be cleaned daily by us.


Is there air conditioning in the rooms/suites?

Our rooms / suites do NOT include air conditioning.


Are there cots and highchairs?

Yes, on request and for a fee! Cot € 35,00 for the entire stay High chair € 15,00 for the entire stay.

Questions regarding your booking

What catering is provided?

We offer accommodation incl. breakfast or incl. half board.
(Attention: Not all room categories can be booked with half board).

What are the cancellation conditions?

Special Flexible Rate
100% deposit 1 day before arrival
until 4 pm o'clock before the day of arrival: free cancellation or change fee
from 4 pm o'clock before the day of arrival: 100% cancellation, - and change fees

Flexible rate
30% deposit at booking and balance payment up to 14 days before arrival date
up to 14 days before arrival: cancellation or change free of charge
from 13 days before arrival: 100% cancellation and change fees

Non refundable rate
100% deposit at booking
100% cancellation and change fees

Can a booking be completed without a credit card

If you do not have a credit card, you are welcome to make the booking by phone with us and pay by bank transfer.

How to change or cancel an existing booking

For change and cancellation requests, please contact us in writing. All bookings made through a tour operator or third party supplier must also be cancelled or changed through them.

Is payment on the spot possible?

We kindly ask you to settle the payment in due time according to the cancellation conditions. Payment on the spot is not possible.